Question 1

When do I pay?

Accepted Answer

After repairs are complete, you will be able to pay by either cash or via a contactless payment.

Question 2

When will the Ultimate Repair Package launch?

Accepted Answer

This will launch later this year, I will post updates at the bottom of this site.

Question 3

How will the Ultimate Package work?

Accepted Answer

This will be split into two choices. There is the option for the repairs to be collected by me at your location (within the BH Postcodes), or for any other location in the UK, then the repairs will need to be posted to me, then I will repair, then post back to you.

Question 4

Will I get a receipt for the repairs?

Accepted Answer

Yes, upon finishing the repairs, payment will be made, then I will give you a signed A4 receipt & Invoice sheet.

Question 5

How long are the repairs guaranteed for?

Accepted Answer

60 Days, We use proper tolls and proven repair methods, which is why every repair comes with a 60-day workmanship guarantee. If the same fault returns, we'll repair it again free of charge. (Remember to use both hands to take Spectacles on and off, where possible)

Question 6

How many pairs of Spectacles are included in the GOLD Repair Package?

Accepted Answer

2, The GOLD Repair Package covers two of your spectacles.

Question 7

Are there any discounts?

Accepted Answer

There will be various Discounts and Promotions at different times.

Question 8

What if a Repair can't be fully fixed?

Accepted Answer

I will make you aware asap, and will either continue to repair what I can, or I will not continue, this is your choice, I just want you to be happy.

Question 9

Can I purchase some accessories with a Repair Package?

Accepted Answer

Yes, there are some accessories available to buy, I will show you what is available and ask if there is anything you need.

Frequently asked questions